Description

Job Description

Work Mode: Hybrid

This position requires on-site presence 3 times per week.

What You Will Do (Responsibilities):

You will be responsible for being the voice of the customer within GM, ensuring that the product reaches the final customer according to the company's quality standards, and overseeing the condition of vehicles stored in GM yards. You will focus on achieving flawless launches and providing effective and timely solutions to reported issues, aiming to ensure customer satisfaction and contribute to the company's objectives in terms of market share, quality, and profitability.

Key responsibilities include:

• Leading Product Development Quality (PDQ) activities, including testing (CTF, CoL), PQRR coordination, and supporting vehicle launches.
• Managing Warranty Incidents and Costs, performing root cause analysis, and coordinating with dealers and internal teams.
• Overseeing vehicle maintenance and preservation in GM yards, ensuring optimal conditions and readiness for sale.
• Coordinating field actions and campaigns, ensuring vehicles are released in optimal condition.
• Conducting audits in storage yards and dealerships, identifying emerging issues and ensuring compliance.
• Handling parts logistics, including requests, dispatch, and shipment tracking.
• Ensuring compliance with Occupational Health and Safety standards and actively participating in related initiatives.

Your Skills and Abilities (Required Qualifications):

Education:

• Degree in Industrial, Mechanical, Electrical, Electronic Engineering, Project Management, Resource Management, or Automotive Mechanical Engineering.
• English proficiency: 75% spoken and written.

Experience/Knowledge:

• Minimum 3 years of experience in the automotive or related industries (auto parts, dealers, suppliers, etc.).
• Proficiency in problem-solving tools (FMEA, Six Sigma).
• ISO Auditor Certification.
• Experience using automotive diagnostic tools.
• Proficiency in Office tools or similar.
• Experience using AI tools.
• Familiarity with Innovation & Creativity tools.

What Can Give You a Competitive Edge (Preferred Qualifications):

• Experience in launch processes and vehicle testing coordination.
• Proven ability to escalate and resolve field issues efficiently.
• Experience working with dealer networks and storage yards.
• Knowledge of GM systems and processes (e.g., EWT, CPIP, PRTS+).

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visitHow we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.