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Scotia Dealer Advantage
Hamilton, ON, Canada
11 days ago
Scotia Dealer Advantage
Hamilton, Ontario, Canada
11 days ago



·    Supports the fraud mitigation efforts of Automotive Finance (AF) personal retail portfolio within Canada. Primarily supporting the Senior Manager, Fraud & Oversight, ensuring business strategies, plans, and initiatives are executed / delivered to effectively mitigate fraud risk, or support recovery efforts. In addition provides support for the Fraud Analyst(s), who are responsible for making effective decisions to reduce potential losses, recommend recovery efforts, and engage with our Scotiabank partners to protect our interests.



·    Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

·    Develop, implement and manage an effective fraud program by:

o  Proactive engagement of the business line (AF Prime and Non-Prime) to identify opportunities, trends, and challenges;

o  Manages, reviews, and communicates information provided by AF, SDA, Operational Risk Management, Cash and Fraud Loss Deterrence, AML Risk, Corporate Security, and other groups internal and external as required;

o  Ensures Auto Finance and SDA fraud programs are effective and efficient;

o  Escalates any unusual occurrences, or Fraud related activities as per established procedures;

o  Provides direction and support to all areas of AF / SDA relating to fraud or fraud risk;

o  Acts as a liaison between SDA and AF business lines for Fraud related information and training;

o  Works with the Senior Manager, Fraud & Oversight, to develop and deploy new strategies with the business lines.

·    Proactive and aggressive management of all fraud related activities:

o  Investigates and oversees the implementation of best practices, efficiencies, strategies and new technologies;

o  Communicates and aligns with applicable Scotiabank fraud units, proactively reviews the portfolio and dealer relationship to identify any possible cross business line trends or concerns;

o  Maintains a log of fraudulent activities, RFIs, and ongoing investigations;

o  Manages resolutions to ensure appropriate action taken be responsible groups within Lending, Collections, or Sales.

·    Support and develop an effective team of Fraud Analysts:

o  Provides coaching, and oversight of the Fraud Analyst team, maintain an acceptable level of productivity;

o  Monitors responsibilities, and redistributes workload as required.

·    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

·    Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

·    Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 


  • Strong analytical, strategic thinking, negotiating and relationship building skills in order to develop the programs and gain agreement from management and employees for implementing the change.
  • A high degree of flexibility is required to adapt to a variety of tasks and functions. Strong PC skills are necessary as the incumbent uses a PC for a variety of service, service management and general management activities.
  • Expert knowledge of Auto Finance, daily and periodic center routines, procedures, policies, workflows and Fraud controls.
  • Proven interpersonal and communications skills, including coaching, feedback and motivational techniques to successfully conduct audit and compliance activities, and influence others to take any necessary corrective action.

Job Information

  • Job ID: 59799869
  • Location:
    Hamilton, Ontario, Canada
  • Position Title: Fraud Manager
  • Company Name: Scotia Dealer Advantage
  • Job Function: Manager/Supervisor
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%
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