TITLE: Credentialing Manager

LOCATION:

Remote with the requirement to travel on an as needed basis

REPORTS TO:

VP of Operations

KEY RELATIONSHIPS AND TEAM:

The Credentialing Manager will work collaboratively and directly with the VP of Operations and will oversee the Credentialing Supervisors, Credentialing Attorney/Analysts/Assistants, and Document Control Specialist.

THE OPPORTUNITY:

The Manager plays a key role within the company by taking on the responsibility of overseeing the submission process, team and making important strategic and compliance-related business decisions. The manager will also be responsible for communicating organizational updates, and needs, overseeing performance, providing guidance, coaching and support, identifying developmental needs and managing the reciprocal relationship between Credentialing Supervisors and the Company for continued success.

Specifically, the Manager will have responsibility to:

• Make final decisions for any compliance or operating procedures, across all F&I Product types.
• Monitor teams’ overall performance and that all reviews are completed within 21 business days.
• Oversee performance and managing of Credentialing Team and Document Specialist including providing guidance, feedback and support to Credentialing Supervisors, Attorneys/Credentialing Analysts including identifying developmental needs and managing the reciprocal relationship between the Credentialing Supervisors and F&I Sentinel. This includes participating in any applicable performance review procedures and formal documentation requirements.
• Oversee all product areas. This includes participating in SOP, training and library development as identified herein. Leveraging experience of Product Supervisors, making final decisions as needed.
• Oversee and collaborate with Document Control Specialist and Supervisors to create and update product library. This includes creating new SOPs and updating existing SOPs and any other material the Manager believes is necessary.
• Review legislative, regulatory or litigation material received from outside law firm to determine whether such material is relevant to the F&I Sentinel newsletter or impacts the reviews done for any area. This included determining whether such material requires any updated training for review process or change to relevant library material.
• Provide support to lender onboarding and the build of a lender’s minimum business requirements through consultation with lender on risk impacts and benchmarking to industry standards, related to all F&I Product types currently supported by company.
• Oversee all Credentialing Team onboarding and ongoing training, including the progression of Credentialing team to be released from training on each F&I product type.
• Assist Client Success and Supervisors with Product Company or Lender escalations, to provide compliance expertise and exception decision making.

Professional Qualifications:

The following knowledge, skills, education, and experiences are required:

• Bachelor’s degree
• Knowledge of industry-specific (automotive finance and insurance) regulations and compliance standards.
• Experience with compliance, contract, regulatory or document review.
• 3-5 years of experience leading, managing, and training large teams, including mid-level management remotely.
• Adaptability and flexibility
• High attention to detail
• Ability to work independently
• Ability to work collaboratively with a team
• Ability to communicate in writing and verbally effectively
• Excellent organizational skills
• Proficient with Microsoft Office Suite

Credentialing Attorneys and Product Supervisors will not be entering into attorney-client relationships with F&I Sentinel’s customers and will not be providing legal advice.

The following behaviors are required:

• Leadership – moves quickly and takes a well-founded point of view without being abrasive. Leads by personal example and acts like an owner rather than an employee. Capable of communicating effectively and dealing persuasively with the organization and with key managers.
• Delivery – achieves commitments and delivers personal objectives and those of the team. Demonstrates passion and innovation to continuously deliver improved results without taking “short cuts.”
• Organization and planning – plan and organize in an effective manner focusing on the key priorities.
• Change – implements change with a “down to earth” approach. Comfortable managing ambiguity & complexity.
• Collaborative – charts course with colleagues having sought their views.
• Influence – persuades others to pursue a course of action.
• Integrity – does what is right not what is politically expedient. Earns trust and maintains confidence.
• Attitude – has a positive energy that is contagious and has a “can do” attitude. Thinks big and takes on big challenges – sets challenging targets, never satisfied with results, achieves results the right way – planning, perseverance, and overcomes obstacles.
• Approach – Tolerant of others and culture while being able to influence team toward common goal. He/she will be a great communicator who will be empathetic of culture while actively pursuing an agenda of continuous improvement.

F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.