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RouteOne

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  • 19 days ago

    Team Lead, Operations - Level II

    RouteOne - Multiple locations
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    The Team Lead, Level II Operations (Canada) position takes on additional responsibilities beyond their role as a Level II Analyst. This person will assist the Level 2 team and dealers with their designated products and act as the second level of support (Subject Matter Expert) in troubleshooting product-related issues. The Lead is responsible for making sure their team is adhering to established SLAs, follow up, and closure of all issues and tickets that are part of their designated product ...

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