Description

Customer Service Representative (CSR) Automotive Dealership

Position Type: Full-Time w/ Competitive hourly wage to start.
Pathway: Entry-level Sales Consultant (6090 day ramp)

Position Summary

The Customer Service Representative (CSR) is the first point of contact for customers visiting the dealership. This role focuses on greeting guests, gathering customer needs, maintaining dealership standards, and turning customers over to a sales manager. CSRs will also assist with appointment setting via phone, email, and text. Over a 6090 day period, the CSR will be trained and developed to move into a full Sales Consultant role.

Key Responsibilities

Customer Interaction & Showroom Support

• Greet all customers promptly and professionally.
• Identify customer needs and guide them to the appropriate manager or salesperson.
• Maintain a positive and friendly atmosphere on the showroom floor.
• Assist customers with basic product questions until turnover.

Appointment Setting & Communication

• Respond to inbound calls, emails, and texts in a professional manner.
• Follow scripts and templates to set qualified sales appointments.
• Log all customer interactions into the CRM.
• Perform follow-up communication as directed by management.

Dealership Operations

• Assist with light lot work (moving vehicles, organizing inventory, staging vehicles for display).
• Help maintain cleanliness and organization of the showroom and lot.
• Support marketing efforts such as taking photos/videos of vehicles as needed.
• Become OEM Certified within 90 days and maintain certification while employed.

Team Collaboration

• Work closely with sales consultants and managers to ensure a smooth customer experience.
• Learn dealership processes, sales systems, and product knowledge.
• Participate in daily training and development sessions.